You may be asked to disrobe or change into a gown, so wear clothes that are easy to take on and off. In case that the main concern is in the foot or ankle, please opt for shoes and socks that are easy to be removed.

Yes, you must fill out an intake form with your health history during your initial visit. Once your appointment is scheduled, you can quickly do this by following the link in the confirmation email. If you don't have access to internet, you can arrive 10 minutes earlier before your appointment to have these forms filled on site. If your injuries are from a recent workplace injury(WSIB) or motor vehicle accident(MVA), please refer to the pages by clicking on  the links.

X-ray is a useful clinical tool, but patients only need it when the injury/condition requires. Our doctor will perform a thorough physical exam on you and explain to you if you will need an x-ray, and will prescribe accordingly. Plaease refer to our imaging services page for more information.

We value everyone's time and we try our best to fulfill everyone's treatment on a timely manner.  If you are booked on our schedule, please just arrive on time, our doctor/therapists will attend you as soon as possible. In case there are patients need extra care or attention, we will call you so you can adjust your schedule accordingly.

The answer to this question varies depends on the diagnosis, the severity of impairments, and some other factors such as past medical history. Our doctors and therapists will do our best assistng you on the journey of the recovery towards function restoration and reccurance prevention.

If you choose to submit a claim by yourself, here is how you do it:

1. You can submit them electronically through your insurance provider’s portal
2. You can complete and mail in signed, paper forms with supporting documents to your insurance provider’s claims department.

We recommend you contact your insurance provider and ask for details about any supporting documents you need to be reimbursed for products or services you receive. You may require specific documents for certain devices (e.g., orthotics/orthopediac shoes/medical stocking/brace). It’s important that you check with your insurer before you receive a device. That way, you can ensure you submit the correct information with your claim.

• What are my coverage levels? Is there a maximum per profession or an overall maximum for a group of professions (e.g. paramedical)?
• what is the maximum amount that I can claim per visit?
• Will my claim require any co-payments or include any deductibles? If so, how much are they and how often will my insurer apply them? (Note: An insurer usually applies co-payments per visit. However, an insurer generally applies deductibles only once per benefit period.)
• What is my benefits renewal period/date? Do my benefits renew annually on January 1, or at some other time?
• How much of my coverage have I used so far? How much remains?
• Is my spouse or are my other family members covered?
• Is Virtual Care (or Telehealth) covered? Are there any terms and conditions of coverage that I should be aware of?

• Does my benefits plan cover the product or device [make, model]?
• How much of this cost will my plan cover?
• What are the terms and conditions of coverage that I should be aware of?
• Do I need Pre-approval?
• Do I require a prescription? Will my prescription expire after a certain time?
• Under my EHC plan, which health care professionals can prescribe the product or device?
• Under my EHC plan, which health care professionals can dispense the product or device?
• Do I need to submit any other forms, paperwork or documents to ensure I’m covered?

We will check with your health insurance provide to determine if outpatient physical therapy services are covered under your plan. We recommend that you confirm  your insurance coverage.

Call the facility in which you go to for all your regular appointments.  You may also call our administration office at +1 416-499-4853.